Return & Exchange Policy

We want you to be completely satisfied with your kitchen and bathroom organization purchases. Due to the nature of these products, please review this policy carefully.

1. Return & Exchange Window
We accept returns or exchanges within 30 days of delivery for items in new, unused condition, and in their original, undamaged packaging with all parts and accessories intact.

2. Non-Returnable Items & Conditions
The following items and situations are not eligible for return or exchange:

  • Used Items: Any sink storage rack, toilet towel rack, or toothbrush holder that has been used, installed, shows signs of wear, or has been exposed to water/moisture.

  • Installed Items: Products that have been mounted, attached to walls, or show any signs of installation.

  • Hygiene Items: Toothbrush holders that have been used or exposed to bathroom moisture.

  • Custom or Special Order Items: Products ordered in specific sizes or configurations.

  • Final Sale Items: Products marked "Final Sale," "Clearance," "Open Box," or "As-Is."

  • Missing/Damaged Packaging: Items cannot be returned if original packaging is not intact.

  • Items damaged due to customer misuse, improper installation, or accidents.

3. Return Process & Fees

  • To Initiate: Contact our customer service within 30 days to request a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.

  • Packaging: Items must be returned in their original, undamaged manufacturer's packaging with all protective materials, parts, and instructions.

  • Shipping & Costs: The customer is responsible for the cost of return shipping. We recommend a trackable, insured service.

  • Restocking Fee: A 10-15% restocking fee may be deducted from your refund for accepted returns to cover processing and inspection.

  • Refunds: Issued to the original payment method within 10 business days after we receive and inspect the return. Original shipping fees are non-refundable.

4. Exchanges
For the quickest exchange, we recommend returning your original item. Once the return is approved, you can place a new order for the desired item.

5. Damaged or Defective Items
Inspect your shipment immediately upon delivery. If you receive an item that is damaged or defective straight out of its packaging, contact us within 48 hours of delivery. Provide clear photos or videos showing the issue and the packaging. For items with missing parts or hardware, include photos of all components. We will arrange a replacement, part shipment, or refund as appropriate.

6. Missing Parts
If your sink storage rack or toilet towel rack arrives missing mounting hardware, parts, or instructions, contact us within 7 days. We will ship the missing parts free of charge.